We are here to help with your celadon selection.
For product questions, gifting inquiries, shipping support, or collaboration opportunities, contact the ORENSU team directly.
Questions about Longquan celadon, orders, or gifting?
Send us a message and we will respond as soon as possible. For order-related questions, please include your order number if available.
Product questions, order support, shipping inquiries, and returns.
Monday – Friday
Response time: within 1–2 business days
Send Us a Message
Email us directly for the fastest response.
Email ORENSUPlease contact us immediately if your item arrives damaged. Include clear photos of the product, packaging, and shipping label.
Helpful information
Shipping
Ceramic items are packed with protective materials to support safer delivery. Shipping times may vary depending on destination and fulfillment method.
Returns
Please contact us before returning any item. Returned ceramic pieces must be packed carefully to avoid damage in transit.
Product Care
Hand washing is recommended. Avoid sudden temperature changes and direct flame unless the product specifically states otherwise.