Shipping Policy

At ORENSU, each ceramic piece is carefully packed to support safe delivery. Because Longquan celadon is fragile by nature, we take extra care with protective packaging before shipment.

Processing Time

Orders are usually processed within 2–5 business days after payment is confirmed. Processing time may vary during holidays, product launches, or periods of high order volume.

Shipping Destination

ORENSU currently focuses on shipping to customers in the United States.

Shipping Time

Estimated delivery time may vary depending on product availability, fulfillment location, and carrier service. Once your order has shipped, you will receive tracking information when available.

Fragile Item Packaging

Ceramic products are packed with protective materials to reduce the risk of damage during transit. Please inspect your package carefully upon arrival.

Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery at info@orensu.com. Include your order number, clear photos of the damaged product, packaging, and shipping label.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. ORENSU is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

Contact

For shipping questions, contact us at info@orensu.com.